I Can’t Open My PDF Pattern
The best way to open and view a PDF file is by saving the file by right-clicking on the file URL and selecting “Save As.” Then, save the file to your computer and open the file on Adobe Reader, which is a free software that you can download from Adobe. Because the PDF file format was created Adobe, their software Adobe Reader is best suited for viewing PDFs.
Text or Images From My PDF Pattern are Missing
If you are viewing the PDF on your browser, it’s very possible that the in-browser PDF viewer will garble the PDF. This is especially true in Firefox. For the best viewing experience, open the PDF in Adobe Reader, which you can download for free from Adobe.
I Can’t Print My PDF Pattern
The culprit could be your printer, the software you’re viewing the PDF on, or the PDF itself.
Potentional Culprit: Your Printer
To rule out your printer, try printing out another PDF. If you are able to do it, check whether you have the latest printer driver installed. Lastly, try printing from another printer if you have one handy.
Potential Culprit: the PDF File
Some techies say that viewing a PDF in the browser (as opposed to saving it and then opening it) can cause corruption of the file, especially if you haven’t cleared your cache in awhile. This is far from conclusive, but it’s one explanation for why your PDF may not be able to print.
If you opened the PDF in your browser, try saving the file to your computer first, opening it in a PDF reader like Adobe Reader, and then printing from there.
Alternatively, make a copy of the PDF by right-clicking on it and selecting “Save As.” Replace the file name with another name that includes only letters and numbers. Try printing this copy.
Last solution: select “Print as Image” when printing your PDF. Open your printer and select the Advanced button in the Print dialog box to find this option. This is a quick and dirty fix, and Adobe Support has a whole page that guides you through the process.
Potential Culprit: Your PDF Viewing Software
Restart your computer and try printing your PDF again.
If you aren’t using Adobe Reader, download it from Adobe (it’s free!) and try printing from Adobe Reader. If you already have Adobe Reader installed, make sure you’re running the latest version.
If you’d like the full rundown from Adobe, visit Adobe’s Troubleshooting page for PDF printing.
Where Do I Access the Videos For My Pattern?
Videos for patterns are on the pattern’s project page. The PDF pattern will include a link to the project page. You can also hover your mouse over “Learn” in the navigation bar of the site and select the pattern from the drop-down menu.
Once you’re on the project page, enter your password to access all the tutorial videos. Your password is on the first page of your PDF pattern.
Where Is My Password to Access the Videos?
The password to the videos are on the first page of the PDF pattern. When entering your password on the project page, make sure that you do not have your caps lock turned on.
*** If you have other questions or if these solutions have failed you, email help@sheepandstitch.com and I’ll fly to your rescue!
Mara Bladergroen says
I have lost the email with my password for the tutorial video. Now I do not have the pattern or the video. I will send you my order #
Thank you
Mara
Davina says
Hey Mara! I got your email and updated email. Do you have your pattern safe and sound now?
Journi says
I’m trying to purchase yarn off this site but when I click on the yarn or the shopping tab it tells me there’s an error. my email will not send to you
Davina says
Hey Journi,
The yarns are all sold out and we won’t be restocking the TJOCKT yarn. We’re in the process of updating our website so that the yarns won’t show. I’m sorry about that.
Renee says
Hi
Is there a pattern for the skinny scarf? How many cast on’s how much yarn, this is using your needles
Thanks
Davina says
Hi Renee!
Do you mean the Baby Pom Scarf? If so, it’s free to download here: https://sheepandstitch.com/shop/the-baby-pom-scarf-pattern/
Angela says
Hi, i cant seem to view any products on your website. When i click on a product, i get an error message ‘no products were found in your search’.
Davina says
Hey Angela, the yarn and kits are no longer for sale, so that might be the issue. The site is the process of being updated to reflect these changes. Sorry for the confusion!
hon wong says
Hey i’m one of your recent customer, and i didn’t realize that i could download the PDF pattern for free for a week and it’s gone now, is it possible to send me the file again? Would really appreciate it.
Thank you.
Davina says
Hey there! I just sent an email to you privately about this, but in case you didn’t receive it, here it is again: Can you email me your order number after you purchased the pattern? Then i can look up your order and send over the PDF pattern to your email asap! You can email me at davina[at]sheepandstitch.com Cheers!
Mary says
Love the tutorials, however, I am having trouble receiving the confirmation email. Please help.
Davina says
Hey Mary! Sorry about that! Can you let me know your order number or the paypal email that you used to purchase the pattern? I can look it up and re-send you the confirmation email for the pattern. You can always email me this info too! davina@sheepandstitch.com
Audra Campbell says
I have tried to subscribe to your site several times and every attempt has told me that the page I am looking for doesn’t exist. Love your videos – I had tried to learn from a book, but until I watched your videos, nothing made sense
Mary Ann says
Hi, Davina, I love your site. The tutorials are so helpful and the videos are beautifully made. I tried to subscribe to your newsletter, but I get a security alert.
Davina says
Hi Mary Ann, Unfortunately I’m no longer running the newsletter.
Christina says
Hello, love your tutorials! I purchased, or at least I think I did, a pattern and haven’t received my email yet. There was a delay from when I submitted my payment info and when the window closed, I actually submitted twice because nothing seemed to happen when I tried the first time. On the second try a message popped up saying the payment had already been processed. Any help would be appreciated!
Davina says
Hi Christina, sorry I’m just seeing this comment now. Can you shoot me an email at davina[at]sheepandstitch[dot]com with your order email?